Employees Are Misusing AI tools at Work: Making ROI Hard to Measure and Risking Data Leaks
Posted: 28th Jul 2026
After the sugar rush of AI investments, organizations are now starting to grapple with the ROI question and wondering what they’ve got to show for it.
Organizations typically measure AI adoption in terms of seats purchased, tokens consumed, and monthly active users. But this tells us nothing about whether the investment is working, which teams are actually using AI, or what they are doing with it.
And this issue is compounded by employees interchangeably using AI tools with employer-provided enterprise accounts often used for things that have nothing to do with their jobs.
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