From SaaS To RaaS: How AI Agents Are Redefining Software

For nearly two decades, software as a service (SaaS) has dominated the business software landscape, promising powerful tools without the burden of infrastructure maintenance. Yet as the model matures, businesses are increasingly questioning its value proposition. The fundamental question has shifted: Are we paying for software, or are we paying for results?

Enter result as a service (RaaS), an emerging paradigm where businesses pay for measurable outcomes rather than just software access. AI agents—autonomous systems that reason, adapt and take actions that traditionally required human intervention—are powering this transformation. The impact is profound, fundamentally altering how enterprises engage with technology.

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