IT security and government services: Balancing transparency and security
Government information technology leaders find themselves at a challenging balance point: On one end of the scale are increasing threats from cyber actors, bolstered by advanced technology like artificial intelligence (AI); on the other end is a longstanding commitment to providing transparent services to residents via digital means, including access to public records, reports, meeting minutes, and more.
Over a third (34%) of state and local governments were hit by ransomware this year, according to Sophos. This leaves residents and communities at risk of exposure and exploitation, unless government agencies have a robust plan to protect against these threats. However, certain cybersecurity measures to fight these attacks, like additional layers of authentication, can increase friction as residents try to access government services.
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