Zendesk debuts outcome-based pricing for AI agents

In a bold move to drive the adoption of artificial intelligence (AI) in customer support, Zendesk has announced a new outcome-based pricing model for its AI agent capabilities.

Maureen Chong, Zendesk’s regional vice-president for Asia, said the move aims to provide tangible benefits for customers as they transition from traditional human agents to AI-powered customer service.

“We believe AI agents will be the new way of doing customer experience,” Chong said. “A lot of customers are interested in embracing AI, but they want to see the real value and impact. That's why we're introducing outcome-based pricing.”

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