Zendesk debuts outcome-based pricing for AI agents

Posted: 23rd Sep 2024

In a bold move to drive the adoption of artificial intelligence (AI) in customer support, Zendesk has announced a new outcome-based pricing model for its AI agent capabilities.

 

Maureen Chong, Zendesk’s regional vice-president for Asia, said the move aims to provide tangible benefits for customers as they transition from traditional human agents to AI-powered customer service.

“We believe AI agents will be the new way of doing customer experience,” Chong said. “A lot of customers are interested in embracing AI, but they want to see the real value and impact. That's why we're introducing outcome-based pricing.”

View Full Article

Related Articles

Popular Articles

In today’s artificial intelligence- and multicloud-powered world, application development is b...
As IT infrastructure becomes increasingly complex, with more businesses moving to hybrid and multi-c...
When it comes to disaster recovery, "just having backups" no longer counts as a strategy. That was t...
The sophistication of today’s cybercriminals and their campaigns presents a critical challenge...