How Remote Work Has Changed The Call Center

The pandemic taught us all how to work differently. This includes call centers, which have had to adapt to managing agents from afar.

View Full Article

Related Articles

• The Transformative Power Of Generative AI And Knowledge Management
• New Strategies in Design to Meet the Demands of AI Data Centers
• Hybrid work drives demand for SASE and zero-trust networking
• Data centers in the age of AI: Insights and strategies
• Google's Report Shifts Focus onto Data Centre Emissions

Popular Articles

At a recent panel discussion held during GovInsider Live – SaaS Day, panellists spoke about wh...

Read More >

When is it time to choose SaaS over legacy?

Public services have historically been delivered in a reactive mode, with departments...

Read More >

Artificial Intelligence in the UK public sector

In today’s fast-paced business landscape, the need for speed has become a driving force. Organ...

Read More >

The Transformative Power Of Generative AI And Knowledge Management

In today’s podcast, we’re gonna be talking about AI-based phishing attacks. Everyone kno...

Read More >

Dark AI Leads to New Email Phishing Attacks