Citrix: Helping employees be and perform at their best in any situation
Managing a global customer support organisation with a geographically dispersed team is always a challenge. Customer success hinges on dedicated support. And there can, under no circumstances, be any degradation in service. Things become even more complex when natural disasters and public health emergencies strike.
When COVID-19 hit in China, we knew we would need to rethink our work policies and the way we deliver our services. We all know that businesses run on people. So as a manager, my first concern is always the safety of my team and ensuring that they have the tools they need to be and perform at their best in any situation ...