Hospitality Survey reveals CIOs focus on mobility and connectivity

Posted: 22nd Nov 2018

A Digital Transformation survey done by Alcatel-Lucent Enterprise in 2018 in the hospitality industry reveals that hotels put hyper-focus on mobility and connectivity. The survey identifies three pillars of a digital transformation: mobility, digital customer experience and connectivity through Internet of Things. And reveals leaders, laggards, and how IT strategies and investments differ.

Key findings:

  • Cyber threats on the radar: 74% of hotels have indicated that they will allocate their IT budget to security in 2018.
  • Innovators identify guest Wi-Fi, CRM/loyalty and customer-facing mobile apps as top investments for digital transformation.
  • Looking ahead to 2020, In their battle to differentiate, leaders will distinguish with guest analytics and further personalization through A.I., in-room automation or location-based marketing

Download the survey report to learn more!

Click here for more details

Popular Articles

Pricing for both Virtualisation and HCI has dropped dramatically throughout the years. Often these s...
Citrix Workspace is making a big splash this summer with a bunch of new recently added features...
With data spread across cloud, virtual, physical and legacy workloads, many IT leaders wonder if the...
International Cricket Council (ICC) Cricket World Cup 2019 is in full swing with nations from around...