How Hyatt Hotels used Splunk to improve guest experience

Posted: 24th May 2018

With 700 servers (one server per hotel), Hyatt’s platform development team needed a centralised solution to identify and troubleshoot issues. Prior to adopting Splunk software, developers had to access individual servers to search log files to fix issues with the online check-in system Hyatt offers for guests. This complexity made it difficult to pinpoint whether the same issue was occurring on multiple servers. In addition to server monitoring, they also needed a way to capture and analyze business trends and monitor new software releases for significant changes.

Stemming from internal recommendations from colleagues who were familiar with Splunk, Hyatt’s platform engineering team began using Splunk Enterprise three years ago for log management. The results were immediate, so the team broadened its use of Splunk to mine Hyatt’s business data and expanded access to the Splunk platform from 12 people to more than 100 daily users.

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