How Hyatt Hotels used Splunk to improve guest experience
With 700 servers (one server per hotel), Hyatt’s platform development team needed a centralised solution to identify and troubleshoot issues. Prior to adopting Splunk software, developers had to access individual servers to search log files to fix issues with the online check-in system Hyatt offers for guests. This complexity made it difficult to pinpoint whether the same issue was occurring on multiple servers. In addition to server monitoring, they also needed a way to capture and analyze business trends and monitor new software releases for significant changes.